Accessibility

Accessibility Statement for New Hope Counselling

This is an accessibility statement from New Hope Counselling.

Measures to support accessibility

New Hope Counselling takes the following measures to ensure accessibility of New Hope Counselling:

• Include accessibility as part of our mission statement.
• Include accessibility throughout our internal policies.
• Integrate accessibility into our procurement practices.
• Appoint an accessibility officer and/or ombudsperson.
• Provide continual accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. New Hope Counselling is partially conformant withWCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of New Hope Counselling. Please let us know if you encounter accessibility barriers on New Hope Counselling:

• Phone: +44 800 433 2275
• E-mail: info@newhopecounselling.uk
• Postal Address: New Hope Counselling, First Floor 85 Great Portland Street, London W1W 7LT UK

We try to respond to feedback within 5 Business Days.

Technical specifications

Accessibility of New Hope Counselling relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

New Hope Counselling assessed the accessibility of New Hope Counselling by the following approaches:

• External evaluation

Formal complaints

Our comprehensive complaints procedures ensure your concerns are addressed promptly and professionally. Submit your complaint and receive a timely response from our dedicated customer service team.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

New Hope Counselling
Communications Department